Sony DSC-T5 Camera Recall

By Sr. Editor Lonny Paul on August 3rd, 2007

Several online sources pointed out the latest in Sony recalls (we all don’t forget the battery issues) - and this time it is an errant strip of metal that comes off the camera that can cause cuts and scratches. Sony stepped right up to take care of this - they are offering a free service to replace the bottom on affected units.

To see if your camera is included in the recall, visit Sony’s website for more details. Full text of the Sony release after the break.

(From Sony’s website)

Thank you for your continued interest in Sony Products.

Sony has recently discovered that some DSC-T5 Cyber-shot® digital still cameras may experience peeling and warping of the metal coating on the bottom of the camera that could result in a slight cut or scratch to the user’s skin.

In its continuing effort to ensure customer satisfaction, Sony will offer free service to replace the bottom case on affected units.
NOTE: For any other issues, terms and conditions of the limited warranty apply.

We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.

Symptom and Cause

DSC-T5 Bottom Casing

Affected Area

With certain DSC-T5 cameras, the metal plating may peel away from the camera body and warp outward.

Sony identified an irregularity during the initial part production, the adhesive strength of the metal coating on this part. As a result, it became more likely that damage to the bottom casing could cause the metal coating to peel away and warp outward.

Affected Cameras

This issue affects only DSC-T5 model Cyber-shot digital still cameras with serial numbers between 3500001 and 3574100.
NOTE: The model and serial number can be found on the sticker on the bottom of the camera.

Resolution

Sony will provide free service to replace the affected part for DSC-T5 cameras in the serial number range listed above. Sony will cover all costs associated with shipping.

If your camera falls within the serial range and you paid for an out of warranty repair for this issue, Sony will reimburse you for the cost of replacing the part. If your out of warranty repair was handled by the Sony Service facility in Laredo, Texas, you should receive a check automatically by September 30, 2007.

If you do not receive a check by September 30, 2007, or if you paid for an out of warranty repair through a third party, you may submit a reimbursement request.

If you have any questions or require further assistance, please call Sony Support at 877-573-SONY (877-573-7669).