As Email accounts have become one of the modern-day necessities, it comes with a increased risk of loss. People these days just cannot do without it. Not having one is synonymous to not having your own phone number. However, some have found other uses apart from keeping in touch with loved ones; touching base with business contacts; and sending information quicker that snail mail. But if you loose it, it can be worse than loosing your wallet! You need protection!
â€œFor some people, losing an e-mail account is akin to losing family photographs in a flood or fire. Even if the service is free, the offending company or service provider had better be prepared to apologize gracefully and profusely,â€ commented Ben Chestnut, cofounder and partner of MailChimp.
A lot of users find it more secure than their own computer. Desktops and laptops may crash but the email providers are forever, right? You can conveniently retrieve all lost information by simply logging on to the Internet via any computer, and accessing the email providerâ€™s site. However, over 14,000 of Charter Communicationsâ€™ customers may have thought the same way until they tried to log on recently, and found their messages, photos, files â€“ the very chronicles of their lives – gone and never to return.
It was a software glitch during routine maintenance that caused Charter to permanently dump the 14,000 active accountsâ€™ contents. To compensate the people affected, Charter is offering a $50 service credit. The email service had been provided free of charge to customers using the communication provider’s â€œTriple Playâ€ — Internet, cable and telephone — bundle of services, which, in theory, should dampen their ire. But email has become the de facto backup strategy for millions of consumers and businesses. This practice has been prevalent for at least the past three years, especially after Yahoo began offering virtually limitless storage for their free accounts. Their strategy was to bind users as firmly as possible to their portals. It worked too — except for when it didn’t.
David Friend, founder of Carbonite, an online backup service, logged onto Yahoo one day and found his account permanently deleted through a server error. It was one of the reasons he decided to found his company. “I have no idea how prevalent losing email like that is, but I would guess it happens more than we would realize,” he told TechNewsWorld.
There are valuable lessons to be learned here. It is vitally importance to back up your data. Do not rely one storage unit â€“ have redundancy â€“ and always be prepared with a contingency plan.
[Editorâ€™s note: Personally, I recommend a strategy of separate external hard drives to backup a built-in hard drive, backed up on CD or DVD regularly, along with additional backup by a online service. That way, if you loose the online service, you have the physical backups. If you loose your physical backups (such as in a fire), you have the online backups. Remember, unless you have automated, synchronized backups at multiple locations you will loose data eventually, and never rely on a single backup medium.]