TigerDirect (http://www.tigerdirect.com; “Tiger”), the multi-channel computer and electronics retailer which is a wholly-owned subsidiary of Systemax Inc. (NYSE: SYX), has been recognized by three new prestigious rankings and/or ratings from American Express/National Retail Federation, Computer Shopper Magazine and BizRate.
The company has found a spot among the top five in Computer Shopper Magazine’s “2009 Shoppers’ Choice Awards” for “Best Place to Buy Retail,” “Best Place to Buy Desktops,” “Best Place to Buy Notebooks,” “Best Place to Buy Components,” “Best Place to Buy Software,” “Best Place to Buy Peripherals,” and “Best Overall Place to Shop Online.”
The company was also ranked number 12 in a recent American Express/National Retail Federation survey which asked, “Which retailer, across all formats and all channels, consistently provides the best customer service?”
Additionally, the company has been honored with a “Circle of Excellence” award from BizRate. With this recognition, Tiger is now a two-time BizRate Platinum Award winner.
“TigerDirect was already ranked as a Consumer Reports top 10 electronics retailer, providing catalog, internet, B2B and retail store channels for customers, a true honor for us as a company,” … “We find it extremely gratifying to have our commitment to customer service now recognized in quick succession by such reputable organizations as American Express and the National Retail Federation, Computer Shopper Magazine and BizRate.”
“Our commitment to customer service extends to all touch-points of our organization. As the competitive landscape gets smaller, there are few other ways to differentiate between retailers – consistent service will always shine through to make customers keep coming back. Informed consumers know that the same products can be bought in many different places – many of which offer little or no customer service. Our company is committed to providing service to customers online, in-store, by phone, by email – however the customer chooses to interact with us. It is our responsibility to be there for them, when they want to communicate, and we find it extremely gratifying to see our total commitment to customer service recognized in these major surveys.”
“With top service rankings from many other organizations, including PriceGrabber, Amazon, Reseller Ratings and more, TigerDirect continues to show its customer’s how much it values their business. While many retailers are having a hard time with customer retention, TigerDirect continues to experience a very high rate of repeat customers. TigerDirect continues to innovate with its content-rich website, including product photos, demonstration videos, manuals, and customer reviews.”
TigerDirect (http://www.tigerdirect.com) serves the needs of both personal and business computer users, selling consumer electronics, computers, digital media technology and peripherals via retail stores, catalog ad Internet channels. TigerDirect is a subsidiary of Systemax Inc. (NYSE: SYX).
About Systemax Inc.
Systemax Inc. (http://www.systemax.com), a Fortune 1000 company, sells personal computers, computer supplies, consumer electronics and industrial products through a system of branded ecommerce web sites, direct mail catalogs, relationship marketers and retail stores in North America and Europe. It also manufactures and sells personal computers under the Systemax and Ultra brands and develops and markets ProfitCenter Software, a web-based, on-demand application for multi-channel direct marketing companies.